Pradabet Privacy Policy — How We Protect Your Data

Pradabet operates the online gaming platform accessible at https://pradabet.best. Throughout this Privacy Policy, "pradabet," "we," "us," and "our" refer to the company behind this platform. "You" and "your" refer to any individual who visits, registers on, or uses pradabet services from the Philippines or elsewhere.

Pradabet is the data controller responsible for deciding how and why your personal information is processed. We are committed to handling your data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations issued by the National Privacy Commission (NPC).

Pradabet collects only the information necessary to provide a safe, compliant, and functional gaming experience. The categories of data we may gather include:

Registration and identity data

• Full legal name, date of birth, gender, and nationality.
• Philippine mobile number and personal email address.
• Government-issued identification (passport, PhilSys national ID, driver's licence, SSS or GSIS ID) when required for KYC verification.
• Proof of address such as a utility bill, bank statement, or barangay certificate.

Financial and payment data

• Deposit and withdrawal history in PHP, including amounts, dates, and payment methods used.
• GCash, Maya, BDO, BPI, UnionBank, or card account details submitted during payment — stored only as necessary and in accordance with PCI-DSS standards where applicable.
• Anti-money-laundering records required by Philippine law.

Gaming and activity data

• Bet history, game session logs, wager amounts, and outcomes across all pradabet services.
• Bonus claims, promotional activity, and wagering-requirement progress.
• Responsible gaming settings you configure, including deposit limits and self-exclusion requests.

Technical and device data

• IP address, browser type and version, operating system, and screen resolution.
• Device identifiers and mobile network information if accessing pradabet via a mobile device.
• Session timestamps, page views, and click-stream data collected via cookies and analytics tools.

Communication data

• Email correspondence with the pradabet support team.
• Responses to surveys, feedback forms, or promotional communications.

Every piece of data pradabet holds is used for a specific, defined purpose. We do not use your information in ways that go beyond what is described here:

• Account creation and management — to set up, maintain, and verify your pradabet account and ensure that only the rightful account holder can access it.
• Identity and age verification — to confirm that you are 21 years of age or older and that the details you provided are accurate, as required by PAGCOR and Philippine anti-gambling-related regulations.
• Payment processing — to credit deposits to your pradabet wallet, process withdrawal requests, and maintain accurate financial records in Philippine pesos.
• Service delivery — to make betting markets, casino games, jackpot slots, promotions, and all other pradabet features available to your account.
• Fraud prevention and security — to detect and investigate suspicious activity, unauthorised account access, and potential violations of our Terms and Conditions.
• Anti-money-laundering compliance — to monitor transactions in line with Republic Act No. 9160 (Anti-Money Laundering Act), its amendments, and PAGCOR reporting requirements.
• Responsible gaming — to apply limits, cooling-off periods, and self-exclusion instructions that you or pradabet configure to protect your wellbeing.
• Customer support — to respond to your questions, complaints, and requests sent to support@pradabet.best.
• Platform improvement — to analyse aggregated, anonymised usage data and improve how pradabet pages, navigation, and features work for Filipino players.
• Marketing communications — to send promotional emails about pradabet offers where you have given explicit consent. You may unsubscribe at any time via the link in any marketing email.

Under the Philippine Data Privacy Act, pradabet processes your personal data on the following lawful grounds:

• Contractual necessity — processing required to fulfil the pradabet member agreement you enter when you register, including account management, deposits, withdrawals, and bet settlement.
• Legal obligation — processing necessary to comply with PAGCOR licensing conditions, the Anti-Money Laundering Act, the Data Privacy Act, and other applicable Philippine laws.
• Legitimate interests — processing for fraud detection, platform security, and internal analytics, balanced against your privacy rights.
• Consent — processing for optional purposes such as marketing communications, where you have given clear, informed consent that can be withdrawn at any time without affecting your access to pradabet.

Pradabet does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share data only with the categories of partner described below, and only to the minimum extent necessary:

• Payment processors and e-wallet providers — GCash, Maya, BDO, BPI, UnionBank, Visa, Mastercard, and other approved Philippine payment services, to execute transactions you initiate.
• Identity verification providers — regulated KYC and AML service providers who verify the authenticity of the documents you submit to pradabet. These partners are bound by confidentiality agreements.
• Game software providers — suppliers whose casino games, jackpot slot engines, and sports data feeds power the pradabet platform. These providers may process aggregated technical data to operate their systems. They do not receive your full personal profile.
• PAGCOR and Philippine regulators — in response to lawful requests, audits, or reporting requirements under the conditions of pradabet's operating licence.
• Law enforcement agencies — where pradabet is legally compelled to disclose information in connection with a criminal investigation, court order, or anti-money-laundering investigation under Philippine law.
• Professional advisers — legal, audit, and compliance consultants acting under professional secrecy obligations, where necessary to protect pradabet's legal interests.

Pradabet uses cookies and similar technologies to make the platform function correctly and to understand how Filipino players use the site. Here is how they work and what your options are:

Strictly necessary cookies

These cookies are essential for the pradabet website to operate. They maintain your login session, store your preferences, and keep your wallet balance secure. You cannot opt out of strictly necessary cookies without disabling the site entirely.

Analytics cookies

Pradabet uses anonymised analytics data to understand which pages are visited most, how users navigate, and where errors occur. This data does not identify you personally. You can opt out of analytics tracking in your browser settings or by using a reputable browser extension.

Functional cookies

These remember your preferred language, display settings, and game lobby filters so that pradabet behaves consistently across visits. You may clear these through your browser settings, though doing so will reset your preferences.

Managing your cookie preferences

Most browsers allow you to view, block, or delete cookies through settings menus. Check your browser's help section for instructions specific to Chrome, Firefox, Safari, or any other browser you use. Note that blocking all cookies may prevent certain pradabet features from working correctly.

Pradabet keeps your personal data only for as long as it is needed for the purposes described in this policy, or for as long as Philippine law requires. The main retention periods are:

• Account and identity data — retained for the lifetime of your active pradabet account and for a minimum of five (5) years after account closure, as required by AMLA and PAGCOR record-keeping rules.
• Transaction records — kept for at least five (5) years from the date of each transaction.
• Responsible gaming records — self-exclusion and limit records are retained for as long as needed to honour your instructions and for a period after they expire to prevent circumvention.
• Support communications — emails and chat records are kept for two (2) years from the date of the last communication, unless they relate to an active dispute.
• Analytics data — anonymised and aggregated data may be retained indefinitely for platform improvement; no individual can be identified from this data.

When the applicable retention period expires, pradabet will securely delete or anonymise your data so that it can no longer be linked to you.

Protecting your information is a core operational priority for pradabet. We apply the following security measures:

• Encryption in transit — all data exchanged between your device and the pradabet platform travels over TLS-encrypted connections (HTTPS). This prevents interception during transmission.
• Encrypted storage — sensitive data fields, including identity documents and payment details, are encrypted at rest in pradabet's database infrastructure.
• Access controls — pradabet staff access to member data is restricted by role, with the minimum access required to perform each job function. All access is logged.
• Regular security reviews — pradabet conducts periodic internal and third-party security assessments to identify and address potential vulnerabilities.
• Incident response — in the event of a personal data breach that poses a real risk to your rights, pradabet will notify you and the NPC within 72 hours of discovering the breach, as required by Philippine law.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to the personal data pradabet holds about you:

• Right to be informed — you have the right to know that pradabet is collecting your data, why, and how it is used. This Privacy Policy fulfils that obligation.
• Right to access — you may request a copy of the personal data pradabet holds about you at any time by emailing support@pradabet.best.
• Right to rectification — if any of your pradabet account data is inaccurate or outdated, you have the right to have it corrected. Minor details can be updated directly inside your account settings; for identity document corrections, contact support.
• Right to erasure — you may request deletion of your pradabet personal data where there is no longer a legal or contractual basis for retaining it. Note that erasure requests may not be fulfilled where retention is required by Philippine law (for example, AML records).
• Right to restrict processing — you may ask pradabet to limit how your data is used in certain circumstances, such as while a dispute is being investigated.
• Right to object — you have the right to object to processing based on legitimate interests, including profiling for marketing purposes.
• Right to data portability — where technically feasible, you may request a copy of data you have provided to pradabet in a structured, machine-readable format.
• Right to lodge a complaint — if you believe pradabet has mishandled your personal data, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, email support@pradabet.best with the subject line "Data Privacy Request" and include your registered full name and email address. We will respond within fifteen (15) business days as required by NPC guidelines.

Pradabet's services are strictly for adults aged 21 years and above. We do not knowingly collect, store, or process personal data belonging to anyone under 21. If pradabet discovers that a minor has registered an account or provided personal data without authorisation, we will close the account immediately, void all related activity, and delete the associated data as quickly as technically possible.

If you believe a minor is using pradabet, please notify us immediately at support@pradabet.best. Parental and guardian oversight of online gaming activity is strongly encouraged.

Some of pradabet's infrastructure, game software providers, and third-party service partners operate servers located outside the Philippines. Where your personal data is transferred abroad, pradabet takes the following steps to protect it:

• We transfer data only to countries or organisations that provide an adequate level of data protection comparable to the standards of the Philippine Data Privacy Act.
• Where an adequacy decision is not available, we use contractual safeguards — such as standard data processing clauses — to bind recipients to obligations equivalent to those under Philippine law.
• We maintain records of all cross-border transfers and are prepared to demonstrate compliance to the National Privacy Commission upon request.

Pradabet may update this Privacy Policy from time to time to reflect changes in our data practices, new Philippine regulations, NPC guidelines, or improvements to our platform. When material changes are made, we will:

• Update the effective date shown at the top of this page.
• Send a notification to your registered email address summarising what has changed.
• Post a notice on the pradabet platform for a reasonable period after the update takes effect.

Continued use of pradabet after a policy update constitutes your acceptance of the revised terms. If you disagree with any change, please stop using the platform and contact us to discuss your options.

If you have any questions, concerns, or requests related to this Privacy Policy or the way pradabet handles your personal data, please contact us:

• Email: support@pradabet.best — subject line "Privacy Policy Query" or "Data Privacy Request"
• Response time: We aim to acknowledge all privacy-related emails within 2 business days and provide a full response within 15 business days.

Pradabet has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act. If your query specifically relates to a potential data breach, a complaint, or a formal rights exercise request, our DPO will be assigned to handle your case personally.

If you are not satisfied with how pradabet has handled a data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines through their official channels.